:root{--red:#e62828;--red-dark:#c91e1e;--red-soft:#fff0f0;--ink:#171717;--muted:#69707a;--line:#e5e7eb;--panel:#fff;--bg:#f7f8fa;--blue:#1769d2;--blue-soft:#eaf3ff;--green:#177245;--yellow:#8a5a00;--shadow:0 1px 2px rgba(16,24,40,.04),0 8px 24px rgba(16,24,40,.04)}*{box-sizing:border-box}html,body{margin:0;min-height:100%;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:var(--ink);background:var(--bg)}a{color:inherit}.app-topbar{height:78px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;position:sticky;top:0;z-index:20}.org-brand{width:266px;height:78px;border-right:1px solid var(--line);display:flex;align-items:center;padding:14px 20px}.org-brand img{width:190px;max-height:50px;object-fit:contain;object-position:left center}.product-name{font-size:19px;font-weight:750;padding-left:36px;color:#333;display:flex;align-items:center;gap:10px}.version{font-size:11px;background:var(--red);color:#fff;border-radius:5px;padding:4px 7px}.top-spacer{flex:1}.top-user{display:flex;align-items:center;gap:14px;padding-right:28px}.top-user-copy{text-align:right;display:flex;flex-direction:column}.top-user-copy strong{font-size:14px}.top-user-copy span{font-size:12px;color:var(--muted);margin-top:2px}.avatar,.mini-avatar{display:grid;place-items:center;border-radius:50%;background:var(--red);color:#fff;font-weight:800}.avatar{width:39px;height:39px;font-size:12px}.app-layout{display:grid;grid-template-columns:266px minmax(0,1fr);min-height:calc(100vh - 78px)}.sidebar{background:#fff;border-right:1px solid var(--line);padding:28px 12px 20px;position:sticky;top:78px;height:calc(100vh - 78px);display:flex;flex-direction:column}.nav-label{font-size:11px;font-weight:850;color:var(--red);letter-spacing:.06em;padding:8px 10px 10px}.side-link{height:43px;display:flex;align-items:center;gap:11px;padding:0 11px;border-radius:8px;text-decoration:none;font-size:14px;font-weight:600;margin:2px 0;color:#27272a}.side-link:hover{background:#fafafa}.side-link.active{background:var(--red-soft);color:var(--red);font-weight:750}.side-icon{width:21px;text-align:center;font-weight:900}.side-link em{margin-left:auto;font-style:normal;font-size:9px;text-transform:uppercase;color:#9ca3af;background:#f3f4f6;padding:2px 5px;border-radius:4px}.side-link.disabled{color:#8a8f98;cursor:default}.nav-divider{height:1px;background:var(--line);margin:18px 10px}.employee-preview{margin:20px 7px 4px;border:1px solid #f2adad;color:var(--red);text-align:center;text-decoration:none;padding:10px;border-radius:8px;font-size:12px;font-weight:700}.sidebar-bottom{margin-top:auto;border-top:1px solid var(--line);padding-top:12px}.sidebar-bottom form{margin:0}.signout{width:100%;border:0;background:transparent;text-align:left;display:flex;align-items:center;gap:11px;padding:11px;border-radius:8px;font:inherit;cursor:pointer}.signout:hover{background:#f8f8f8}.content{min-width:0;padding:28px 28px 60px;max-width:1500px;width:100%}.page-title-row{display:flex;justify-content:space-between;align-items:center;gap:24px;margin-bottom:22px}.page-title-row h1,.ticket-page-head h1{font-size:27px;letter-spacing:-.02em;margin:0 0 4px}.page-title-row p,.ticket-page-head p{margin:0;color:var(--muted);font-size:13px}.btn{display:inline-flex;align-items:center;justify-content:center;border-radius:7px;border:1px solid transparent;padding:10px 15px;font:inherit;font-size:13px;font-weight:750;cursor:pointer;text-decoration:none}.btn.primary{background:var(--red);color:#fff;box-shadow:0 2px 4px rgba(230,40,40,.15)}.btn.primary:hover{background:var(--red-dark)}.btn.secondary{background:#fff;border-color:#d9dde3;color:#343a40}.btn.secondary:hover{background:#fafafa}.full{width:100%}.stats-row{display:grid;grid-template-columns:repeat(4,minmax(150px,1fr));gap:12px;margin-bottom:18px}.stat{background:#fff;border:1px solid var(--line);border-radius:10px;padding:16px 18px}.stat span{display:block;font-size:12px;color:var(--muted);font-weight:700}.stat strong{display:block;font-size:25px;margin-top:2px}.workspace-card,.form-card{background:#fff;border:1px solid #dfe2e6;border-radius:9px;box-shadow:var(--shadow);overflow:hidden}.queue-toolbar{padding:0 16px}.status-tabs,.simple-tabs{display:flex;align-items:center;gap:0;border-bottom:1px solid var(--line);overflow:auto}.status-tab{border:0;background:transparent;padding:16px 16px 13px;color:#40454d;font:inherit;font-size:13px;font-weight:650;white-space:nowrap;cursor:pointer;border-bottom:2px solid transparent;text-decoration:none}.status-tab:hover{color:var(--red)}.status-tab.active{color:var(--red);border-bottom-color:var(--red);font-weight:800}.status-tab b{font-size:11px;background:#f1f2f4;padding:2px 6px;border-radius:999px;margin-left:5px}.search-row{display:flex;justify-content:flex-end;gap:8px;padding:14px 0}.search-box{display:flex;align-items:center;border:1px solid #d8dce2;border-radius:7px;background:#fff;width:290px;padding:0 10px}.search-box span{font-size:18px;color:#6b7280}.search-box input{border:0;outline:0;width:100%;padding:9px 8px;font:inherit;font-size:13px}.tablewrap{overflow:auto}.ticket-table{border-collapse:collapse;width:100%;font-size:12px}.ticket-table th{padding:11px 14px;background:#fafafa;color:#555c66;text-align:left;border-top:1px solid var(--line);border-bottom:1px solid var(--line);white-space:nowrap;font-size:11px}.ticket-table td{padding:13px 14px;border-bottom:1px solid var(--line);vertical-align:middle}.ticket-table tbody tr{cursor:pointer}.ticket-table tbody tr:hover{background:#fffafa}.ticket-table small{display:block;color:var(--muted);font-size:11px;margin-top:2px}.ticket-number{color:var(--red);font-variant-numeric:tabular-nums}.badge{display:inline-flex;align-items:center;justify-content:center;padding:4px 8px;border-radius:999px;border:1px solid #d8dce2;font-size:11px;font-weight:800;line-height:1}.priority.unassigned{background:#f4f4f5;color:#3f3f46}.priority.p1{background:#fff0f0;color:#b91c1c;border-color:#fecaca}.priority.p2{background:#fff7e8;color:#a15c00;border-color:#fed7aa}.priority.p3{background:#eef6ff;color:#1d5ea8;border-color:#bfdbfe}.priority.p4{background:#f4f4f5;color:#52525b}.status.new,.status.assigned{background:#edf5ff;color:#1769d2;border-color:#cfe3ff}.status.in-progress{background:#eefaf4;color:#13734a;border-color:#c7ecd9}.status.waiting-on-user,.status.waiting-on-vendor{background:#fff8e8;color:#8a5a00;border-color:#f9dfa1}.status.resolved{background:#f1f7f4;color:#2f6d4f;border-color:#cfe3d8}.status.closed{background:#eff1f3;color:#434a53}.status.cancelled{background:#fff0f0;color:#9f1d1d;border-color:#f5c2c2}.empty-state{padding:56px;text-align:center;color:var(--muted);display:flex;flex-direction:column;gap:5px}.empty-state strong{color:#343a40}.employee-welcome{background:linear-gradient(105deg,#27272a,#47474c);color:#fff;border-radius:10px;padding:24px 28px;margin-bottom:18px;display:flex;justify-content:space-between;align-items:center}.employee-welcome span{font-size:10px;letter-spacing:.1em;font-weight:800;color:#f0b4b4}.employee-welcome h2{font-size:25px;margin:4px 0}.employee-welcome p{margin:0;color:#e0e0e2;font-size:13px}.welcome-count{text-align:center;border-left:1px solid rgba(255,255,255,.22);padding-left:32px}.welcome-count strong{font-size:30px;display:block}.welcome-count span{letter-spacing:0;text-transform:none;color:#e0e0e2}.form-card{max-width:900px;margin:0 auto}.form-brand{display:flex;align-items:center;gap:22px;padding:18px 22px;border-bottom:1px solid var(--line);background:#fcfcfc}.form-brand img{width:112px}.form-brand div{display:flex;flex-direction:column}.form-brand strong{font-size:16px}.form-brand span{font-size:12px;color:var(--muted);margin-top:2px}.modern-form{padding:0}.form-section{padding:22px;border-bottom:1px solid var(--line)}.form-section h3{margin:0 0 18px;font-size:14px}.form label{display:flex;flex-direction:column;gap:6px;font-size:12px;font-weight:750;margin-bottom:16px}.form input,.form select,.form textarea,.composer textarea{font:inherit;border:1px solid #d3d7dd;border-radius:6px;padding:10px 11px;outline:none;background:#fff;color:var(--ink)}.form input:focus,.form select:focus,.form textarea:focus,.composer textarea:focus{border-color:#ee8f8f;box-shadow:0 0 0 3px #fff0f0}.form label small{font-size:10px;color:var(--muted);font-weight:500}.form-grid.two,.identity-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.identity-grid{margin-bottom:16px}.identity-grid>div{border:1px solid #e2e4e7;background:#fafafa;border-radius:7px;padding:11px}.identity-grid span{display:block;font-size:10px;color:var(--muted);font-weight:700;margin-bottom:3px}.impact-options{display:grid;grid-template-columns:repeat(2,1fr);gap:9px}.impact-options label{margin:0;border:1px solid var(--line);border-radius:7px;padding:11px;flex-direction:row;align-items:flex-start;font-weight:600;cursor:pointer}.impact-options label:has(input:checked){border-color:#ee8f8f;background:#fff8f8}.impact-options input{width:auto;margin-top:3px;box-shadow:none}.impact-options span{display:flex;flex-direction:column}.impact-options small{color:var(--muted);font-weight:500;margin-top:2px}.form-actions{display:flex;justify-content:flex-end;gap:9px;padding:18px 22px}.ticket-page-head{display:flex;justify-content:space-between;align-items:flex-start;gap:20px;margin-bottom:18px}.ticket-id-line{display:flex;align-items:center;gap:9px;margin-bottom:7px}.ticket-id-line>strong{color:var(--red);font-size:13px}.ticket-workspace{display:grid;grid-template-columns:220px minmax(430px,1fr) 260px;background:#fff;border:1px solid #dfe2e6;border-radius:9px;box-shadow:var(--shadow);overflow:hidden;min-height:600px}.requester-panel,.controls-panel{padding:22px 18px;background:#fcfcfc}.requester-panel{border-right:1px solid var(--line)}.controls-panel{border-left:1px solid var(--line)}.requester-panel h3,.controls-panel h3{margin:0 0 16px;font-size:14px}.requester-panel>a{display:block;color:var(--muted);font-size:11px;margin:3px 0 18px;word-break:break-word}.requester-panel dl{margin:0}.requester-panel dt{font-size:10px;color:var(--muted);font-weight:750;margin-top:13px}.requester-panel dd{margin:3px 0 0;font-size:12px;font-weight:650}.requester-panel dd small{display:block;color:var(--muted);font-weight:500;margin-top:2px}.ticket-center{min-width:0}.content-tabs{height:58px;border-bottom:1px solid var(--line);display:flex;align-items:flex-end;padding:0 16px;gap:6px;overflow:auto}.content-tabs span{font-size:11px;font-weight:700;padding:18px 11px 14px;color:#535862;white-space:nowrap;border-bottom:2px solid transparent}.content-tabs span.active{color:var(--red);border-bottom-color:var(--red)}.issue-summary{margin:18px;border:1px solid var(--line);border-radius:7px;padding:14px 15px;background:#fafafa}.issue-summary span{font-size:10px;color:var(--muted);text-transform:uppercase;font-weight:800}.issue-summary p{font-size:12px;line-height:1.6;margin:8px 0 0;white-space:pre-wrap}.activity-feed{padding:0 20px 10px}.activity-item{display:grid;grid-template-columns:31px 1fr;gap:11px;padding:16px 0;border-bottom:1px solid #eceef0}.mini-avatar{width:29px;height:29px;font-size:10px;background:#2d6fd2}.activity-item.work .mini-avatar{background:#b7791f}.activity-meta{display:flex;align-items:baseline;gap:8px;flex-wrap:wrap}.activity-meta strong{font-size:12px}.activity-meta span{font-size:10px;color:var(--muted)}.activity-item p{font-size:12px;margin:7px 0 0;white-space:pre-wrap;line-height:1.55}.activity-item.work p{background:#fff9e8;border:1px solid #f2dfad;padding:10px;border-radius:6px}.event-dot{width:9px;height:9px;border-radius:50%;background:#a1a6ad;margin:10px}.activity-item.system{grid-template-columns:31px 1fr}.composer{border-top:1px solid var(--line);padding:16px 20px 20px;margin-top:5px}.composer-tabs{display:flex;gap:4px;margin-bottom:8px}.composer-tabs label{cursor:pointer}.composer-tabs input{display:none}.composer-tabs span{display:block;border:1px solid #dadde2;border-radius:6px;padding:6px 9px;font-size:10px;font-weight:750;color:#555}.composer-tabs input:checked+span{border-color:#ef9c9c;background:#fff0f0;color:var(--red)}.composer textarea{width:100%;resize:vertical}.composer>div:last-child{display:flex;justify-content:flex-end;margin-top:8px}.compact label{margin-bottom:14px}.control-note{border-top:1px solid var(--line);margin-top:18px;padding-top:15px;display:flex;flex-direction:column}.control-note strong{font-size:11px}.control-note span{font-size:10px;color:var(--muted);line-height:1.5;margin-top:3px}.save-toast{position:fixed;right:24px;top:92px;z-index:50;background:#fff;border:1px solid #b7dfc9;border-radius:9px;box-shadow:0 12px 35px rgba(16,24,40,.15);padding:12px 15px;display:flex;align-items:center;gap:10px;color:#145c3a;transition:.3s}.save-toast>span{display:grid;place-items:center;width:26px;height:26px;border-radius:50%;background:#e7f6ed}.save-toast div{display:flex;flex-direction:column}.save-toast strong{font-size:12px}.save-toast small{font-size:10px;color:#5c7667;margin-top:1px}.save-toast.hide{opacity:0;transform:translateY(-6px)}.auth-page{min-height:100vh;display:grid;place-items:center;padding:30px;background:linear-gradient(135deg,#f7f7f8 0,#fff 55%,#fff3f3 100%)}.auth-card{width:min(440px,100%);background:#fff;border:1px solid var(--line);border-radius:12px;padding:34px;box-shadow:0 18px 60px rgba(20,20,20,.08)}.auth-logo{width:175px;display:block}.auth-product{font-size:12px;font-weight:800;margin-top:18px;color:#444}.auth-card h1{font-size:27px;margin:28px 0 5px}.auth-card>p{font-size:13px;color:var(--muted);margin:0 0 22px;line-height:1.5}.auth-error{background:#fff0f0;border:1px solid #f4bcbc;color:#a81717;border-radius:7px;padding:10px 12px;font-size:12px;margin-bottom:16px}.auth-footer{text-align:center;border-top:1px solid var(--line);margin-top:22px;padding-top:18px;font-size:12px;color:var(--muted)}.auth-footer a{color:var(--red);font-weight:750}.auth-card .form label{font-size:12px}.auth-card .form input{padding:11px}.auth-card .form .btn{margin-top:4px}@media(max-width:1100px){.ticket-workspace{grid-template-columns:200px minmax(400px,1fr)}.controls-panel{grid-column:1/-1;border-left:0;border-top:1px solid var(--line)}.controls-panel form{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}.controls-panel .btn{align-self:end;margin-bottom:14px}.control-note{display:none}}@media(max-width:820px){.app-topbar{height:66px}.org-brand{width:auto;height:66px;border-right:0;padding:10px 14px}.org-brand img{width:135px}.product-name{font-size:14px;padding-left:8px}.top-user-copy{display:none}.top-user{padding-right:12px}.app-layout{grid-template-columns:1fr}.sidebar{position:static;height:auto;border-right:0;border-bottom:1px solid var(--line);padding:8px;display:grid;grid-template-columns:repeat(3,1fr);gap:4px}.nav-label,.nav-divider,.side-link.disabled,.employee-preview,.sidebar-bottom{display:none}.side-link{justify-content:center;font-size:11px;padding:0 6px}.content{padding:20px 14px 45px}.stats-row{grid-template-columns:repeat(2,1fr)}.ticket-workspace{grid-template-columns:1fr}.requester-panel{border-right:0;border-bottom:1px solid var(--line)}.controls-panel{grid-column:auto}.form-grid.two,.identity-grid,.impact-options{grid-template-columns:1fr}.page-title-row{align-items:flex-start}.page-title-row h1{font-size:23px}.employee-welcome{align-items:flex-start}.welcome-count{display:none}}@media(max-width:520px){.product-name{display:none}.stats-row{grid-template-columns:1fr 1fr}.page-title-row{flex-direction:column}.page-title-row .btn{width:100%}.sidebar{grid-template-columns:1fr 1fr}.ticket-page-head{flex-direction:column}.controls-panel form{display:block}}
.kb-layout{display:grid;grid-template-columns:minmax(360px,520px) minmax(480px,1fr);gap:18px;align-items:start}.kb-upload-card{max-width:none;margin:0}.kb-library{min-height:360px}.kb-library-head{display:flex;justify-content:space-between;align-items:center;padding:18px 20px;border-bottom:1px solid var(--line)}.kb-library-head>div{display:flex;flex-direction:column;gap:3px}.kb-library-head strong{font-size:14px}.kb-library-head span{font-size:11px;color:var(--muted)}.kb-list{padding:0 18px}.kb-row{display:grid;grid-template-columns:38px minmax(0,1fr) auto;gap:12px;align-items:center;padding:16px 0;border-bottom:1px solid var(--line)}.kb-row:last-child{border-bottom:0}.kb-file-icon,.kb-attachment-icon{display:grid;place-items:center;background:#2563a8;color:#fff;font-weight:900;border-radius:5px}.kb-file-icon{width:36px;height:36px;font-size:16px}.kb-row-main{min-width:0;display:flex;flex-direction:column;gap:4px}.kb-row-main strong{font-size:13px}.kb-row-main span{font-size:11px;color:#4d5560;line-height:1.4}.kb-row-main small{font-size:10px;color:var(--muted)}.alert{border-radius:7px;padding:11px 13px;margin-bottom:16px;font-size:12px;font-weight:650}.alert.error{background:#fff0f0;border:1px solid #fecaca;color:#9f1d1d}.kb-send-row{display:flex;gap:12px;align-items:flex-end;margin:10px 0}.kb-send-row label{display:flex;flex-direction:column;gap:6px;flex:1;font-size:11px;font-weight:750}.kb-send-row label span{display:flex;justify-content:space-between;gap:8px}.kb-send-row label small{font-weight:500;color:var(--muted)}.kb-send-row select{font:inherit;border:1px solid #d3d7dd;border-radius:6px;padding:9px 10px;background:#fff;outline:none}.kb-manage-link{font-size:11px;color:var(--red);font-weight:750;text-decoration:none;padding:10px 0}.composer-actions{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-top:10px}.composer-actions small{color:var(--muted);font-size:10px}.kb-attachments{display:flex;flex-direction:column;gap:7px;margin-top:10px}.kb-attachment{display:grid;grid-template-columns:32px minmax(0,1fr) auto;align-items:center;gap:10px;border:1px solid #dce3eb;background:#f8fbff;border-radius:7px;padding:10px;text-decoration:none}.kb-attachment:hover{border-color:#b9cbe0;background:#f3f8ff}.kb-attachment-icon{width:30px;height:30px;font-size:13px}.kb-attachment>span{display:flex;flex-direction:column;gap:2px;min-width:0}.kb-attachment strong{font-size:11px;color:#222}.kb-attachment small{font-size:9px;color:var(--muted)}.kb-attachment b{font-size:10px;color:#1769d2}.activity-item p:empty{display:none}@media(max-width:1100px){.kb-layout{grid-template-columns:1fr}.kb-send-row{align-items:stretch;flex-direction:column}.kb-manage-link{padding:0}}

.product-lockup{display:flex;flex-direction:column;line-height:1.05}
.forge-name{font-size:20px;font-weight:850;letter-spacing:-.02em;color:#2f3137}
.forge-tagline{font-size:10px;font-weight:650;color:var(--muted);margin-top:4px;letter-spacing:.02em}
.auth-product{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.auth-product>strong{font-size:22px;letter-spacing:-.02em}
.auth-subtitle{width:100%;font-size:11px;color:var(--muted);font-weight:650;margin-top:-4px}

.optional{font-size:10px;font-weight:600;color:var(--muted);margin-left:5px}
.attachment-field input[type=file],.composer-attachment input[type=file]{padding:8px;background:#fafafa}
.composer-attachment{margin:9px 0 11px;padding:10px 12px;border:1px dashed #d4d8de;border-radius:7px;background:#fafafa}
.composer-attachment label{display:flex;align-items:center;justify-content:space-between;gap:14px;font-size:11px;font-weight:750}
.composer-attachment label>span{display:flex;flex-direction:column;gap:2px}
.composer-attachment small{font-size:9px;color:var(--muted);font-weight:550}
.composer-attachment input{max-width:58%;font-size:11px}
.image-attachments{display:grid;grid-template-columns:repeat(auto-fill,minmax(130px,1fr));gap:9px;margin-top:11px;max-width:620px}
.image-attachment{display:block;border:1px solid var(--line);border-radius:7px;overflow:hidden;background:#fafafa;text-decoration:none}
.image-attachment img{display:block;width:100%;height:105px;object-fit:cover;background:#f1f2f4}
.image-attachment span{display:block;padding:6px 8px;font-size:9px;color:#4b515a;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.image-attachment:hover{border-color:#efaaaa;box-shadow:0 2px 8px rgba(0,0,0,.05)}
.ticket-images{margin-top:14px}
@media(max-width:780px){.composer-attachment label{align-items:flex-start;flex-direction:column}.composer-attachment input{max-width:100%;width:100%}.image-attachments{grid-template-columns:repeat(2,minmax(0,1fr))}}

.content-tabs{align-items:stretch}
.content-tab{appearance:none;border:0;background:transparent;font:inherit;font-size:11px;font-weight:700;padding:18px 11px 14px;color:#535862;white-space:nowrap;border-bottom:2px solid transparent;cursor:pointer}
.content-tab:hover{color:var(--red)}
.content-tab.active{color:var(--red);border-bottom-color:var(--red)}
.ticket-tab-pane{display:none}
.ticket-tab-pane.active{display:block}
.details-panel{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;padding:20px}
.detail-card{border:1px solid var(--line);border-radius:8px;padding:13px 14px;background:#fafafa;display:flex;flex-direction:column;gap:4px}
.detail-card span,.details-description>span{font-size:9px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);font-weight:850}
.detail-card strong{font-size:12px}
.detail-card small{font-size:10px;color:var(--muted)}
.details-description{margin:0 20px 20px;border:1px solid var(--line);border-radius:8px;padding:15px;background:#fff}
.details-description p{font-size:12px;line-height:1.6;white-space:pre-wrap;margin:8px 0 0}
.filtered-feed{padding:4px 20px 20px}
.tab-empty{margin:24px 0;border:1px dashed #d4d8de;border-radius:8px;padding:32px;text-align:center;color:var(--muted);display:flex;flex-direction:column;gap:5px}
.tab-empty strong{color:#3f444b;font-size:13px}
.tab-empty span{font-size:11px}
@media(max-width:780px){.details-panel{grid-template-columns:1fr}}

.impact-help{font-size:11px;color:var(--muted);margin:-7px 0 14px}
.impact-priority{font-size:9px;border-radius:999px;background:#f1f2f4;color:#555;padding:2px 6px;margin-left:5px}
.impact-priority.critical{background:#fff0f0;color:#b91c1c}
.requester-phone{margin-top:-12px!important;color:#4b5563!important;text-decoration:none}

.top-user-menu{position:relative;margin-right:18px}
.top-user{border:0;background:transparent;cursor:pointer;font:inherit;padding:8px 9px;border-radius:8px;display:flex;align-items:center;gap:9px}
.top-user:hover,.top-user[aria-expanded="true"]{background:#f4f5f6}
.user-chevron{font-size:14px;color:var(--muted);margin-left:-3px;transition:transform .15s ease}
.top-user[aria-expanded="true"] .user-chevron{transform:rotate(180deg)}
.user-dropdown{display:none;position:absolute;right:0;top:calc(100% + 7px);width:245px;background:#fff;border:1px solid var(--line);border-radius:9px;box-shadow:0 12px 30px rgba(20,24,32,.14);z-index:1000;overflow:hidden}
.user-dropdown.open{display:block}
.user-dropdown-identity{display:flex;flex-direction:column;gap:3px;padding:13px 14px}
.user-dropdown-identity strong{font-size:12px}
.user-dropdown-identity span{font-size:10px;color:var(--muted);overflow:hidden;text-overflow:ellipsis}
.user-dropdown-divider{height:1px;background:var(--line)}
.user-dropdown form{margin:0}
.user-dropdown-action{width:100%;border:0;background:#fff;padding:11px 14px;display:flex;align-items:center;gap:9px;font-size:11px;font-weight:700;cursor:pointer;text-align:left}
.user-dropdown-action:hover{background:#fff3f3;color:var(--red)}

[hidden]{display:none!important}

/* Conversation speaker distinction */
.activity-item.customer.employee-message{background:#f5f6f7;border:1px solid #e1e4e8;border-left:3px solid #8b929b;border-radius:8px;padding:12px 14px;margin:8px 0}
.activity-item.customer.admin-message{background:#fff5f5;border:1px solid #ffd4d4;border-left:3px solid var(--red);border-radius:8px;padding:12px 14px;margin:8px 0}
.activity-item.customer.employee-message .mini-avatar{background:#e5e7eb;color:#4b5563}
.activity-item.customer.admin-message .mini-avatar{background:var(--red);color:#fff}
.speaker-label{display:inline-block;margin-left:7px;padding:2px 6px;border-radius:999px;font-size:8px;line-height:1.35;text-transform:uppercase;letter-spacing:.04em;vertical-align:1px}
.speaker-label.employee{background:#e5e7eb;color:#4b5563}
.speaker-label.admin{background:#fee2e2;color:#b91c1c}

.activity-item.customer.admin-message{
  background:#fff1f1;
  border-color:#ffc7c7;
  border-left-color:var(--red);
}
.activity-item.customer.admin-message .activity-meta strong{color:#b91c1c}

.closed-ticket-readonly{margin:18px 20px 20px;border:1px solid #d8dce2;background:#f7f8fa;border-radius:8px;padding:14px 15px;display:flex;align-items:flex-start;gap:10px;color:#4b5563}
.closed-ticket-readonly .readonly-icon{width:23px;height:23px;border-radius:50%;display:grid;place-items:center;background:#e5e7eb;color:#4b5563;font-size:11px;font-weight:900;flex:0 0 auto}
.closed-ticket-readonly div{display:flex;flex-direction:column;gap:3px}
.closed-ticket-readonly strong{font-size:12px;color:#343a40}
.closed-ticket-readonly small{font-size:10px;line-height:1.5;color:var(--muted)}

body.modal-open{overflow:hidden}
.unsaved-modal-backdrop{position:fixed;inset:0;background:rgba(17,24,39,.38);z-index:3000;display:grid;place-items:center;padding:20px}
.unsaved-modal-backdrop[hidden]{display:none!important}
.unsaved-modal{width:min(470px,100%);background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:0 24px 70px rgba(17,24,39,.22);padding:20px}
.unsaved-modal-icon{width:34px;height:34px;border-radius:50%;display:grid;place-items:center;background:#fff3e8;color:#a85b00;font-size:18px;font-weight:900;margin-bottom:12px}
.unsaved-modal-copy h3{margin:0 0 7px;font-size:16px}
.unsaved-modal-copy p{margin:0;color:var(--muted);font-size:12px;line-height:1.55}
.unsaved-modal-actions{display:flex;justify-content:flex-end;gap:9px;margin-top:20px;flex-wrap:wrap}

.work-note-tab-label{margin-bottom:8px;padding:9px 11px;border:1px solid #f2dfad;background:#fff9e8;border-radius:7px;display:flex;flex-direction:column;gap:2px}
.work-note-tab-label strong{font-size:11px;color:#8a5a00}
.work-note-tab-label small{font-size:9px;color:#8a6a2a}

/* Resolved-ticket approval workflow */
.queue-main-tabs{margin-bottom:18px;background:#fff;border:1px solid var(--line);border-radius:9px;padding:0 12px;box-shadow:var(--shadow)}
.queue-context-note{font-size:11px;color:var(--muted);font-weight:700;padding:16px 0 13px}
.resolution-review{margin:18px 20px 4px;border:1px solid #cfe3d8;background:#f5faf7;border-radius:9px;padding:16px}
.resolution-review-head{display:flex;gap:11px;align-items:flex-start;margin-bottom:14px}
.resolution-review-head>div{display:flex;flex-direction:column;gap:3px}
.resolution-review-head strong{font-size:13px;color:#245c42}
.resolution-review-head small{font-size:10px;color:#577064;line-height:1.5}
.resolution-review-icon{width:25px;height:25px;border-radius:50%;display:grid;place-items:center;background:#dceee4;color:#246344;font-size:12px;font-weight:900;flex:0 0 auto}
.resolution-review-actions{display:grid;grid-template-columns:auto minmax(280px,1fr);gap:14px;align-items:start}
.resolution-close-form{margin:0}
.resolution-reopen-form{border-left:1px solid #d9e8df;padding-left:14px;display:flex;flex-direction:column;gap:9px}
.resolution-reopen-form label{display:flex;flex-direction:column;gap:5px;font-size:11px;font-weight:800;color:#37443d}
.resolution-reopen-form label small{font-size:9px;font-weight:500;color:#66756d;line-height:1.45}
.resolution-reopen-form textarea{font:inherit;border:1px solid #cdd8d1;border-radius:6px;padding:9px 10px;outline:none;background:#fff;resize:vertical;min-height:76px}
.resolution-reopen-form textarea:focus{border-color:#89b79c;box-shadow:0 0 0 3px rgba(47,109,79,.08)}
.resolution-reopen-form .btn{align-self:flex-start}
@media(max-width:850px){.resolution-review-actions{grid-template-columns:1fr}.resolution-reopen-form{border-left:0;border-top:1px solid #d9e8df;padding-left:0;padding-top:14px}}

/* Structured ticket audit log */
.audit-panel{padding:18px 20px 22px}
.audit-panel-head{display:flex;justify-content:space-between;gap:14px;align-items:flex-start;padding-bottom:13px;border-bottom:1px solid var(--line)}
.audit-panel-head>div{display:flex;flex-direction:column;gap:3px}
.audit-panel-head strong{font-size:13px;color:#252a31}
.audit-panel-head small{font-size:10px;line-height:1.45;color:var(--muted)}
.audit-panel-head>span{font-size:9px;font-weight:800;color:#5e6570;background:#f2f4f7;border:1px solid #e0e4e8;border-radius:999px;padding:5px 8px;white-space:nowrap}
.audit-list{display:flex;flex-direction:column}
.audit-entry{padding:14px 0;border-bottom:1px solid #eceff2}
.audit-entry:last-child{border-bottom:0}
.audit-entry-top{display:flex;justify-content:space-between;align-items:flex-start;gap:14px}
.audit-entry-top>div{display:flex;flex-direction:column;gap:2px}
.audit-entry-top strong{font-size:11px;color:#24282e}
.audit-entry-top small,.audit-entry-top time{font-size:9px;color:var(--muted)}
.audit-entry-top time{white-space:nowrap}
.audit-action-row{display:flex;gap:6px;align-items:center;margin-top:8px;flex-wrap:wrap}
.audit-action,.audit-field{font-size:8px;font-weight:900;letter-spacing:.03em;text-transform:uppercase;border-radius:999px;padding:4px 7px}
.audit-action{background:#eef3f8;color:#43546a}
.audit-field{background:#f5f5f5;color:#686d74}
.audit-entry p{margin:7px 0 0;font-size:11px;line-height:1.5;color:#424851}
.audit-values{margin-top:9px;display:grid;grid-template-columns:minmax(0,1fr) auto minmax(0,1fr);gap:9px;align-items:center;background:#fafbfc;border:1px solid #e7eaee;border-radius:7px;padding:9px 10px}
.audit-values>div{display:flex;flex-direction:column;gap:2px;min-width:0}
.audit-values span{font-size:8px;font-weight:800;text-transform:uppercase;letter-spacing:.04em;color:#8a9098}
.audit-values strong{font-size:10px;color:#333942;overflow-wrap:anywhere}
.audit-arrow{font-size:12px!important;color:#9aa1aa!important}
@media(max-width:700px){.audit-entry-top{flex-direction:column;gap:5px}.audit-values{grid-template-columns:1fr}.audit-arrow{transform:rotate(90deg);justify-self:start}}

/* v0.4.9 Administration */
.admin-grid{display:grid;grid-template-columns:minmax(0,1.55fr) minmax(320px,.85fr);gap:20px;align-items:start}.admin-section{padding:0;overflow:hidden}.admin-section-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;padding:22px 24px;border-bottom:1px solid var(--border,#e3e7ee)}.admin-section-head h2{margin:0 0 4px}.admin-section-head p{margin:0;color:#667085;font-size:14px}.admin-section-head>span{font-size:12px;font-weight:700;color:#667085;background:#f4f6f8;border-radius:999px;padding:6px 10px;white-space:nowrap}.admin-user-list{display:grid;gap:0}.admin-user-card{padding:20px 24px;border-bottom:1px solid #e8ebf0}.admin-user-card:last-child{border-bottom:0}.admin-user-identity{display:flex;align-items:center;gap:10px;margin-bottom:16px}.admin-user-identity>div{display:flex;flex-direction:column;min-width:0;flex:1}.admin-user-identity small{color:#667085}.admin-user-form{display:grid;grid-template-columns:minmax(190px,1fr) auto;gap:12px 18px;align-items:end}.admin-user-form>label:first-child{display:flex;flex-direction:column;gap:6px}.admin-user-form select,.admin-queue-card input,.admin-queue-create input,.admin-form input{width:100%;border:1px solid #cfd6df;border-radius:8px;padding:10px 11px;background:#fff}.admin-user-form fieldset{grid-column:1/-1;border:1px solid #e0e5eb;border-radius:9px;padding:12px 14px}.admin-user-form legend{padding:0 6px;font-weight:700;font-size:13px}.admin-checkbox{display:inline-flex!important;align-items:center!important;gap:8px!important;margin-right:16px!important}.admin-checkbox input{width:auto!important}.admin-reset-form{margin-top:10px}.admin-queue-create{padding:20px 24px;border-bottom:1px solid #e8ebf0}.admin-queue-list{display:grid}.admin-queue-card{display:grid;grid-template-columns:1fr;gap:9px;padding:16px 24px;border-bottom:1px solid #e8ebf0}.admin-queue-card>div{display:flex;justify-content:space-between;gap:12px}.admin-queue-card small{color:#667085}.admin-alert{padding:13px 16px;border-radius:9px;margin-bottom:16px;font-weight:600}.admin-alert.success{background:#edf9f2;border:1px solid #b9e5c8}.admin-alert.error{background:#fff0f0;border:1px solid #f3bcbc}.admin-temp-password{display:grid;gap:8px;background:#fff8e8;border:1px solid #edd394;border-radius:10px;padding:16px 18px;margin-bottom:18px}.admin-temp-password>div{display:flex;flex-direction:column}.admin-temp-password code{font-size:18px;background:#fff;border:1px solid #e0d1aa;border-radius:7px;padding:10px;word-break:break-all}.admin-temp-password span{font-size:13px;color:#665b43}.admin-audit-section{margin-top:20px}.admin-audit-list{display:grid}.admin-audit-list article{display:grid;grid-template-columns:190px 1fr 190px;gap:16px;padding:15px 24px;border-bottom:1px solid #e8ebf0;align-items:start}.admin-audit-list article>div:first-child{display:flex;flex-direction:column}.admin-audit-list small,.admin-audit-list time{font-size:12px;color:#667085}.admin-audit-list p{margin:6px 0 0}.admin-narrow-card{max-width:620px;padding:24px}.admin-form{display:grid;gap:16px}.admin-form label{display:grid;gap:7px;font-weight:600}@media(max-width:1000px){.admin-grid{grid-template-columns:1fr}.admin-audit-list article{grid-template-columns:1fr}.admin-user-form{grid-template-columns:1fr}.admin-user-form fieldset{grid-column:auto}}
.admin-help{display:block;color:#667085;font-size:12px;margin:0 0 10px}

/* v0.4.10 compact Administration users */
.admin-section-head.compact-head{align-items:center;padding:16px 20px}.admin-section-head.compact-head h2{margin:0;font-size:18px}.admin-user-toolbar{padding:12px 16px;border-bottom:1px solid #e8ebf0;background:#fafbfc}.admin-user-search{height:38px;display:flex;align-items:center;gap:7px;border:1px solid #cfd6df;background:#fff;border-radius:8px;padding:0 10px}.admin-user-search span{font-size:18px;color:#667085}.admin-user-search input{width:100%;border:0;outline:0;font:inherit;font-size:13px;background:transparent}.admin-user-row{border-bottom:1px solid #e8ebf0}.admin-user-row:last-child{border-bottom:0}.admin-user-summary{width:100%;min-height:62px;border:0;background:#fff;display:grid;grid-template-columns:38px minmax(180px,1fr) minmax(130px,180px) auto 22px;align-items:center;gap:12px;padding:10px 16px;text-align:left;font:inherit;cursor:pointer}.admin-user-summary:hover{background:#fafafa}.admin-user-row.expanded .admin-user-summary{background:#fff8f8}.admin-user-main{display:flex;flex-direction:column;min-width:0}.admin-user-main strong{font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.admin-user-main small{font-size:11px;color:#667085;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.admin-user-role{font-size:12px;color:#475467;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.admin-expand-icon{font-size:18px;color:#667085;transition:transform .15s ease}.admin-user-summary[aria-expanded="true"] .admin-expand-icon{transform:rotate(180deg)}.admin-user-panel{padding:16px 20px 18px 66px;background:#fcfcfd;border-top:1px solid #eef0f3}.admin-user-panel[hidden]{display:none}.admin-user-form{grid-template-columns:minmax(190px,1fr) auto}.admin-user-form fieldset{margin:0}.admin-user-actions{grid-column:1/-1;display:flex;justify-content:flex-end}.admin-reset-form{margin-top:8px;display:flex;justify-content:flex-end}.admin-user-empty{padding:28px;text-align:center;color:#667085;font-size:13px}.admin-user-empty[hidden]{display:none}@media(max-width:760px){.admin-user-summary{grid-template-columns:38px minmax(0,1fr) auto 22px}.admin-user-role{display:none}.admin-user-panel{padding-left:16px}.admin-user-form{grid-template-columns:1fr}.admin-user-actions{grid-column:auto}}


/* v0.4.16 - Keep long ticket content inside the available column width. */
.ticket-center,
.ticket-tab-pane,
.issue-summary,
.details-description,
.activity-feed,
.activity-item > div,
.filtered-feed {
  min-width: 0;
  max-width: 100%;
}

.issue-summary p,
.details-description p,
.activity-item p,
.activity-meta,
.detail-card strong,
.detail-card small {
  max-width: 100%;
  overflow-wrap: anywhere;
  word-break: break-word;
}

.issue-summary p,
.details-description p,
.activity-item p {
  white-space: pre-wrap;
}

.controls-panel textarea,
.controls-panel input {
  width: 100%;
  max-width: 100%;
}


/* v0.4.17 - Ticket titles have a 100-character input limit and safe legacy wrapping. */
.page-title-row,
.page-title-row > div {
  min-width: 0;
  max-width: 100%;
}

.page-title-row h1,
.ticket-heading h1,
h1 {
  max-width: 100%;
  overflow-wrap: anywhere;
  word-break: break-word;
}


/* v0.4.18 - Compact ticket titles and queue subject rendering. */
.ticket-table {
  table-layout: fixed;
  width: 100%;
}

.ticket-table th:nth-child(1),
.ticket-table td:nth-child(1) { width: 82px; }

.ticket-table th:nth-child(2),
.ticket-table td:nth-child(2) { width: 92px; }

.ticket-table th:nth-child(3),
.ticket-table td:nth-child(3) { width: 100px; }

.ticket-table th:nth-child(4),
.ticket-table td:nth-child(4) { width: 82px; }

.ticket-table th:nth-child(5),
.ticket-table td:nth-child(5) { width: 250px; }

.ticket-table th:nth-child(6),
.ticket-table td:nth-child(6) { width: 92px; }

.ticket-table th:nth-child(7),
.ticket-table td:nth-child(7) { width: 102px; }

.ticket-table th:nth-child(8),
.ticket-table td:nth-child(8) { width: 105px; }

.ticket-table th:nth-child(9),
.ticket-table td:nth-child(9) { width: 100px; }

.subject-cell,
.queue-subject {
  min-width: 0;
  max-width: 100%;
}

.queue-subject {
  display: block;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.ticket-heading,
.ticket-heading > div,
.ticket-heading h1,
.page-title-row,
.page-title-row > div,
.page-title-row h1 {
  min-width: 0;
  max-width: 100%;
}

.ticket-heading h1,
.page-title-row h1 {
  overflow-wrap: anywhere;
  word-break: break-word;
}


/* v0.4.19 - Reports */
.report-catalog { max-width: 980px; }
.report-card { display:flex; align-items:center; gap:18px; padding:24px; }
.report-card-icon { width:58px; height:58px; border-radius:14px; display:grid; place-items:center; background:#fee2e2; color:#dc2626; font-size:18px; font-weight:800; flex:0 0 auto; }
.report-card-copy { flex:1; min-width:0; }
.report-card-copy h2 { margin:0 0 5px; }
.report-card-copy p { margin:0 0 8px; color:#475569; }
.report-card-meta { font-size:12px; color:#64748b; }
.report-generate { flex:0 0 auto; }

.report-page { max-width: 1500px; }
.report-heading { align-items:flex-start; }
.report-kicker { font-size:11px; font-weight:800; letter-spacing:.08em; text-transform:uppercase; color:#dc2626; }
.report-actions { display:flex; gap:8px; flex-wrap:wrap; justify-content:flex-end; }
.executive-summary { padding:24px; margin-bottom:18px; }
.executive-summary-title { display:flex; align-items:flex-start; justify-content:space-between; gap:16px; margin-bottom:18px; }
.executive-summary-title h2 { margin:3px 0 0; }
.report-period-badge { border:1px solid #fecaca; background:#fff1f2; color:#b91c1c; padding:6px 10px; border-radius:999px; font-size:12px; font-weight:700; }
.report-metrics { display:grid; grid-template-columns:repeat(6,minmax(0,1fr)); gap:12px; }
.report-metric { border:1px solid #e2e8f0; border-radius:10px; padding:15px; background:#fff; }
.report-metric span { display:block; font-size:12px; color:#64748b; margin-bottom:5px; }
.report-metric strong { font-size:27px; line-height:1; }
.report-definition { margin-top:16px; padding-top:14px; border-top:1px solid #e2e8f0; font-size:12px; color:#64748b; }
.report-grid { display:grid; grid-template-columns:repeat(2,minmax(0,1fr)); gap:16px; margin-bottom:18px; }
.report-breakdown { padding:20px; }
.report-breakdown h2 { margin:0 0 16px; font-size:16px; }
.report-bar-row { margin-bottom:13px; }
.report-bar-label { display:flex; justify-content:space-between; gap:12px; font-size:12px; margin-bottom:5px; }
.report-bar-track { height:7px; border-radius:999px; overflow:hidden; background:#e5e7eb; }
.report-bar-track span { display:block; height:100%; min-width:3px; border-radius:999px; background:#ef2b2d; }
.report-empty { color:#64748b; font-size:12px; padding:12px 0; }
.report-detail { overflow:hidden; }
.report-section-heading { display:flex; align-items:center; justify-content:space-between; gap:16px; padding:20px; border-bottom:1px solid #e2e8f0; }
.report-section-heading h2 { margin:0 0 3px; }
.report-section-heading p { margin:0; color:#64748b; font-size:12px; }
.report-table { width:100%; border-collapse:collapse; font-size:12px; }
.report-table th { text-align:left; padding:10px 12px; background:#f8fafc; border-bottom:1px solid #e2e8f0; white-space:nowrap; }
.report-table td { padding:11px 12px; border-bottom:1px solid #eef2f7; vertical-align:top; }
.report-table td small { display:block; color:#64748b; margin-top:3px; }
.report-scope { font-weight:700; }
.report-empty-cell { text-align:center; color:#64748b; padding:30px !important; }
.report-footer-print { display:none; }

@media (max-width: 1100px) {
  .report-metrics { grid-template-columns:repeat(3,minmax(0,1fr)); }
}
@media (max-width: 760px) {
  .report-card { align-items:flex-start; flex-wrap:wrap; }
  .report-generate { width:100%; text-align:center; }
  .report-metrics { grid-template-columns:repeat(2,minmax(0,1fr)); }
  .report-grid { grid-template-columns:1fr; }
}

@media print {
  @page { size: landscape; margin: 0.45in; }
  .app-topbar, .sidebar, .no-print { display:none !important; }
  .app-layout, .content { display:block !important; margin:0 !important; padding:0 !important; width:100% !important; max-width:none !important; }
  body { background:#fff !important; font-size:10px; }
  .report-page { max-width:none; }
  .workspace-card { box-shadow:none !important; border-color:#d1d5db !important; break-inside:avoid; }
  .report-metrics { grid-template-columns:repeat(6,1fr); }
  .report-grid { grid-template-columns:repeat(2,1fr); }
  .report-table { font-size:9px; }
  .report-table th, .report-table td { padding:6px 7px; }
  .report-footer-print { display:block; margin-top:12px; text-align:right; color:#64748b; font-size:9px; }
  a { color:inherit !important; text-decoration:none !important; }
}


/* v0.4.20 - Expanded Reports catalog */
.report-catalog-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 16px;
  max-width: 1250px;
}

.report-catalog-grid .report-card {
  min-height: 152px;
}

.report-metrics-eight {
  grid-template-columns: repeat(4, minmax(0, 1fr));
}

.report-metrics-four {
  grid-template-columns: repeat(4, minmax(0, 1fr));
}

.executive-callouts {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 10px;
  margin-top: 14px;
}

.executive-callouts > div {
  border: 1px solid #e2e8f0;
  border-radius: 9px;
  padding: 11px 13px;
  background: #f8fafc;
  min-width: 0;
}

.executive-callouts span {
  display: block;
  font-size: 11px;
  color: #64748b;
  margin-bottom: 4px;
}

.executive-callouts strong {
  display: block;
  font-size: 13px;
  overflow-wrap: anywhere;
}

.report-full-breakdown {
  padding: 20px;
}

.demand-row {
  padding: 4px 0 10px;
  border-bottom: 1px solid #eef2f7;
}

.demand-row:last-child {
  border-bottom: 0;
}

.demand-detail {
  margin-top: 5px;
  font-size: 11px;
  color: #64748b;
}

.report-metric .metric-text {
  font-size: 16px;
  line-height: 1.2;
  overflow-wrap: anywhere;
}

.report-bar-track.compact {
  min-width: 120px;
  margin-top: 5px;
}

@media (max-width: 980px) {
  .report-catalog-grid {
    grid-template-columns: 1fr;
  }

  .report-metrics-eight,
  .report-metrics-four,
  .executive-callouts {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media print {
  .report-catalog-grid {
    display: block;
  }

  .report-metrics-eight {
    grid-template-columns: repeat(4, 1fr);
  }

  .report-metrics-four,
  .executive-callouts {
    grid-template-columns: repeat(4, 1fr);
  }

  .report-full-breakdown {
    break-inside: avoid;
  }
}